Shipping & Delivery

FREE SHIPPING FOR ALL ORDERS OVER $130*

*For Australian domestic orders containing standard items only, excludes Rods, Bulky items and in-store only items.

Individual product pages will state whether the item is a standard item by having 'Standard Item' or 'Free Shipping' displayed below the add to cart button, a bulky item by displaying 'Bulky Item', or an in-store only item by displaying 'In-store Only Item, contact us for help'.

Domestic Shipping Costs

NOTE:
1. Bulky items and oversized items can only be sent to street addresses.
2. Sometimes we have to split your order and send multiple parcels, if this happens we will let you know and send through a tracking number for each parcel. When multiple parcels are sent we cannot guarantee that they will arrive at the same time.

Delivery Times

We strive to get our orders out as quickly as possible. Orders that cannot be processed the same day include orders with bulky items that require shipping via courier, international orders, orders with missing items that require transfer from our Port Augusta Store & orders made on a weekend. Bulky items are usually picked up by the courier the next business day from when they're processed. In some cases, we do need to transfer stock from our Port Augusta store to fill orders with missing items. In this situation, we would normally send the order one or two days later than normal, depending on when we transfer stock. We will notify you if there are any holdups with your order in any case.

Standard items are delivered via Australia Post, which has an estimated delivery time of 2-8 business days for most metro and regional areas. However, for rural areas, delivery times can generally be longer.

Bulky items are sent via courier. Please allow 3-8 business days after dispatch for these services for most metro & regional areas. Semi-rural & rural areas can take longer.

Please note that we have no control over delivery speeds once an item has left our shop. Weather events, peak delivery periods (ie, Christmas/Holiday Periods), public holidays (both National & State-based) & unforeseen circumstances can impact delivery times. 

Delivery Areas

Standard items are delivered via the Australia Post network and are home delivered where these services exist. In the case of Australia Post, if you're outside of their home delivery network, they will deliver to the nearest post office, and you will receive a card for collection.

Bulky items sent via courier (items over 105cm in length) require a street address for delivery and can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.

If we cannot arrange delivery to your location, we will arrange a refund for your order. 

Reasons For Order Delays:

• Entry of an incorrect or incomplete address during checkout.
• Selecting the incorrect delivery method at checkout.
• Public holidays.
• Peak online ordering periods.
• Your order has been fulfilled using stock from both our stores.
• In the event an order is flagged for verification, we may need to wait until the order has been verified and approved.
• Occasionally, if a particular product is in high demand, we may need to re-order the product from our suppliers.
  

In the event of an order delay, we will contact you via phone and/or email to notify you of the reason behind the delay and provide an estimated delay time.

Returns & Refunds

Here at Tackle World Port Lincoln we do our utmost to ensure you have the best experience and customer service both online and in-store. We understand shopping online is completely different to shopping in-store and there may be times were you'd like to return or exchange a product.

We want to make the return process as easy and quick as possible. The policy below should give you a clear understanding of your options.

Damaged & Faulty Items On Delivery

Should you receive a product from us that is faulty or damaged that is not caused through your own fault, we will happily swap the item for you for an identical item or another of your choice should you wish. If there is any difference in price you can fix us up for the balance or if the difference in price is in your favour we can refund it or use the balance towards other items of your choice.

We can also refund you for the goods if they're damaged or faulty through no fault of your own. We will need the goods to be returned to us before issuing the refund, which we will pay the postage for.

Incorrect Orders

It's rare for us to make mistakes when packaging orders, however in the off chance that we do simply contact us so we can fix the mistake up asap. In the case of any goods needing to be returned, you will not be liable for the postage costs.

Change Of Mind Returns

If you receive your order and you change your mind about it because it's not fit for your purpose, as long as you contact us within 3 business days of your order being signed for on delivery, the goods are un-used and in original packaging we will happily sort things out.

In this case if you would like a refund instead of a swap for goods, we will happily refund you however the refund will be less the shipping cost paid by you. In the case that shipping was not paid (free shipping over $130) we will still reduce the refund amount by the minimum shipping amount to cover most of our costs.

For all change of mind returns, you will need to pay for return postage (registered with proof of delivery e.g. signature on delivery).

Purchase of gift vouchers are non-refundable and cannot be redeemed for cash.

Faulty Items & Warranty Claims

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

After a certain period of time of receiving your purchase and the product fails you may need to send your product direct to the supplier for warranty inspection. You can contact us for further advise on this should it be necessary. Goods that have failed will usually need to be inspected by supplier to determine if user error, misuse or genuine product failure whether it be minor or major.

Sending An Item Back To Us

For small items under 105cm in length, you can easily organise postage back to us via Australia Post.

For bulky items larger than 105cm in length, such as rods or spearguns, you'll need to use a courier service.

Please include a receipt in your return package for both proof of purchase and easy referencing. If you can't find it, then please get in touch with us before sending back the goods so we can confirm you've purchased the goods through us.

If you haven't already contacted us, please include a letter describing what you would like done with your return.

Our return address is:

Online Returns

Tackle World Port Lincoln
97 Liverpool Street
Port Lincoln SA 5606